Operations Associate, Europe (fixed term)

Location: Remote within UK / Europe. An eligible candidate must be legally authorised to work in the country from which they apply. The Sunrise Project will not sponsor applicants for employment visas.

Salary: Depending on experience (including unpaid and other experiences) and capacity to take on responsibility, the annual salary range for UK-based candidates is between £31,000 and £38,000 (pro-rata £12,400 – £15,200 for 6 months at 80% FTE). If the successful candidate is located outside the UK, the salary will be adjusted based on local market equivalencies.

FTE Status: Part time – 80% FTE (60% FTE will also be considered)

Start date: 1 July

Contract duration: 6 months with possibility to extend


About Us

Driven by a passion to solve the climate crisis, The Sunrise Project is a team of experienced change-makers, researchers and communications professionals with a mission to scale social movements to drive the global transition beyond fossil fuels. With programmes and staff in Australia, and affiliated programmes and staff in Europe and the US, we have developed a unique model of grant making and campaigning that supports networks of organisations to drive powerful change towards our mission.

We have a dynamic and nimble organisational culture. We’re serious about supporting our people to thrive as we tackle the urgent climate challenge.

We believe that a diversity of experiences and perspectives will help us build stronger strategies, teams and movements. We take the broadest possible view of diversity and encourage First Nations people, people of colour, people living outside of cities, people living with disabilities, neurodiverse and LGBTQIA+ people to apply. We are continually working on becoming a better workplace for everyone. You can read our commitment to this work here.

About You

You are a seriously well-organised person who enjoys solving problems, loves making people’s lives easy and has an eagle eye for detail. You are passionate about supporting a team of campaigners who are working to solve the climate crisis.

You’re flexible, love variety and are just as happy working on big, long-term projects as you are on day-to-day administrative tasks. You thrive on being the “go to” person for queries about how to get things done, and you’re adept at sharing information and coaching others. You appreciate the big picture of our mission and balance that with a high level of attention to detail and a collaborative mind-set to prioritise your work.

About the Role

This fixed term role will work closely with the Operations Manager, Europe to provide general operations and HR support to our Europe-based team of 19 staff (and growing!). The Sunrise Project is currently going through a unique period of growth, and this position will play a key role in supporting a smooth transition as we scale up our operations.

The role will require sharp organisational skills and a good foundational knowledge of operations to keep our finance, HR, IT, and legal functions running smoothly. Day to day, the role will support the Operations Manager, Europe and other members of the Europe-based team with administrative tasks, such as responding to queries about operational processes, internal / external correspondence, scheduling, procurement and supplier relationship management.

As the organisation continues to grow, this role could evolve according to the needs of the team.

Key Responsibilities

 Operational support

  • Collaborate with the Operations Manager to effectively troubleshoot and triage questions and requests from staff; proactively follow up to ensure requests are completed quickly and to a high standard
  • Ensure that key information, guidance and policies are documented, up to date, organised and accessible to the team
  • Conduct basic research into operations and HR-related topics as directed by the Operations Manager
  • Become skilled in our standard end-user applications and tools (currently G-suite, Asana, Box, LastPass, MSOffice, Zoom, Slack) to troubleshoot for the team and share tips on how to use these tools

HR support

  • Support the Operations Manager, HR manager and programme teams with recruitment processes and administration, including advertising roles, scheduling interviews and communicating with candidates
  • Bring strong project management skills and expertise to smoothly and seamlessly implement staff onboarding and offboarding processes
  • Support staff with day-to-day HR questions and requests and liaise regularly with employment partners to resolve issues and queries

Contract management support

  • Work with the Operations Manager and contracting/legal team to implement Sunrise’s contracting processes and procedures
  • Be a reliable resource on contracting for the programme team, whilst facilitating their engagement with these processes and providing related administrative support

Partnership management support

  • Support Operations Manager in managing partnerships with key employment partners by attending meetings, taking notes and ensuring actions are followed up and completed
  • Nurture healthy, effective relationships with external partners through regular clear, organised and situationally responsive communication

Global coordination

  • Proactively and regularly communicate and coordinate with members of the Global Operations team to ensure compliance standards and internal values as they relate to operational work areas (contracting, procurement, expenses, payments, recruitment, hiring, etc.) are being met
  • Apply your excellent communication and organisational skills to schedule meetings across multiple staff calendars, time zones and cultures
  • Support the vibrant and inclusive culture of The Sunrise Project by setting clear expectations with colleagues, ensuring all queries are responded to thoughtfully, and providing and receiving feedback on interactions and processes with courage and grace

Required skills and experience

  • Minimum of 3 years’ relevant experience (professional, academic, volunteer, or personal) performing similar tasks to most, if not all those listed above
  • Experience with fulfilling administrative tasks, organising events, coordinating projects, designing basic documents and carrying out online research
  • Strong capacity for creative problem-solving (initiative, persistence, creative ideas, analytical skills)
  • Highly computer literate and tech-savvy with MSOffice and G-suite skills and a proven ability to quickly become an expert user of software
  • Excellent interpersonal and communication skills
  • Flexible / adaptable working style and confidence in dealing with ambiguity
  • Able to manage multiple demands and prioritise workload while working with a global team working across several time zones
  • A passion for action on climate change and a commitment to social justice

Desirable skills and experience

  • Experience working with a start-up / new organisation that is growing
  • Experience working for a not-for-profit organisation

Job requirements

If you meet some but not all of the criteria for this position, are unsure, but you’re keen on the role – please get in touch. We value and recognise experience that has been unpaid, from the grassroots or is lived experience.

  • You must be legally authorised to work in the country from which you apply. The Sunrise Project will not sponsor applicants for employment visas.
  • You must be willing to occasionally work outside of normal business hours. As a global organisation, we sometimes have to schedule calls in the evening or early morning. We also offer flexible working hours to accommodate these types of situations.

How Sunrise supports its staff

The Sunrise Project is committed to creating a workplace that supports our staff to do their best work and develop professionally. We have the following benefits in place to help us achieve that (as this is a part-time/fixed-term contract, please note these entitlements will be pro-rata).

  • 25 days’ annual leave
  • Birthday leave (if it’s your birthday, you get a day off)
  • Solidarity and volunteering leave – 5 days per year
  • Floating holidays – 3 days per year
  • Generous pension contribution
  • Commitment to supporting to your professional development
  • Coaching and management support with regular 1:1 meetings
  • Performance reviews and feedback to support you and the team to reflect and grow
  • A co-developed initial 3-month work plan to help you hit the ground running and have clarity on your role and responsibilities
  • Flexible working policy

How to apply for this job

Please email your CV / resume and responses to the following application questions to [email protected] by 5pm BST on Monday, 16th May. There is no requirement to submit a cover letter.

Application questions: Please provide answers to the following two questions using a maximum of 250 words per question.

  1. The Sunrise Project is a dynamic organisation that is currently in a scaling phase. There are many aspects requiring our time, our input and our attention – often competing for it and all seemingly important. How would you manage your time and prioritise competing tasks in this environment?
  2. Part of the success of setting up systems and processes is effectively communicating these and any changes across the organisation. How would you approach a scenario where a certain few don’t seem to be following a new process?